< Kundeservice


  • Telefon

    Telefon nummer: +31 85 7500 162 (engelsktalende)

    Vi kan kontaktes på hverdage mandag til fredag fra kl 09:00 til 22:00 
    og lørdag fra 10:00-17:00. Hver opmærksom på eventuelle gebyrer for udenlandsopkald.

  • E-mail

    E-mail: (engelsktalende)

    Vi stræber efter at besvare din e-mail inden for 24 timer på hverdage.

  • Sociale Medier
  • Adresse

    Postadresse, Showroom og Varehus:
    Stoutenburgerlaan 17b
    3836 PC Stoutenburg-Noord

    Vær opmærksom på, at du kun kan besøge vores showroom i løbet af åbningstiderne.

  • Firma Information

    Snowcountry B.V.
    VAT nummer: NL857735019B01
    KvK nummer: 69102570
    Bank: Rabobank
    IBAN: NL28RABO0148134750

  • Åbningstider
    Almindelige åbningstider for kundeservice
    Mandag 09:00 - 22:00
    Tirsdag 09:00 - 22:00
    Onsdag 09:00 - 22:00
    Torsdag 09:00 - 22:00
    Fredag 09:00 - 22:00
    Lørdag 10:00 - 17:00
    Søndag Lukket


    Åbningstider for kundeservice og varehus på helligdage
    1 January Nytårsdag Lukket
    7 April 2023 Langfredag 09:00 - 22:00
    9 April 2023 Påskedag Lukket
    10 April 2023 2. påskedag Lukket
    27 April Store Bededag Lukket
    5 May Befrielsesdagen 09:00 - 22:00
    18 May 2023 Kristi Himmelfartsdag Lukket
    28 May 2023 Pinsedag Lukket
    29 May 2023 2. pinsedag Lukket
    24 November 2023 Black Friday 09:00 - 00:00
    24 December Juleaften Lukket
    25 December Juledag Lukket
    26 December 2. juledag Lukket
    31 December Nytårsaften Lukket


    Showroom Åbningstider
    Mellem d. 5. november og 26. februar Mellem d. 26. februar og november
    Lørdag 10:00 - 17:00 Lukket
  • COVID-19 Update

    On this page we will keep you informed about the developments around the coronavirus and what impact this may have on your order at Snowcountry.

    Availability of products

    All products which are available for order are in stock and available immediately.

    Delivery times

    The delivery time indication on our website is still valid for most addresses. If you order before 16:00 we will ship the same day and your order will be delivered according to schedule to most areas. Given the current situation some delays may occure, especially in quarantined areas. For the standard delivery times please check our delivery times overview.

    There are regions within countries where parcel delivery may not be posible due to closure of shops or businesses, or restrictions in various postcodes. Please verify at the status page if your region is affected:
    UPS updates
    DPD updates

    Customer service availability

    Our customer service is open from Monday to Friday from 09:00 to 22:00 and Saturday from 10:00 to 17:00.
    Opening times

    Returning your product

    If you're unable to return your product due to quarantine rules and/or closed shops you can return it at a later date. Make sure you still indicate that you want to return your product within 15 days of receiving the product. You can do this by e-mail or by applying for a return label (for eligible free-return countries).
    When you can still use our UPS or DPD return label please check in advance whether the dropoff point is open. You have the best chance at supermarkets and petrol stations.


    Please check our showroom-page for the latest information.